FAQ

FAQ Help Center

Here you will find all popular questions about Deliveries, Discounts and our Returns Policy! We also have a contact form if you can not find the answer to your question!

Popular Questions

Here are a few popular questions our store gets asked. If you can not find the answer. Please fill in the form and we will get back to you as soon as possible. Thank You!

Sharp Gift And Event Store offer Royal Mail 24 (Express) and Royal Mail 48. Royal Mail 24 cost an extra £2.50 at checkout.

We always try to ensure that our products are sent out in a high standard condition. However, sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state etc.

If you receive a faulty or damaged item or your item’s personalisation or design is wrong please contact us at sharpgiftandeventstore@gmail.com. We will then look into the problem and get back to you with a response in good timing. To help us to respond quickly, please try to include as much information as possible in your email such as:

Name
Email Address
Order Number
Problem with fault
Photo of the fault

Please be aware: If a photo is not included we may ask you to provide photographic evidence before processing your claim. Due to the nature of the products we offer all items which are personalised are non-refundable.

Due to the nature of the products we offer all items which are personalised are non-returnable. They can only be returned if asked, depending on the situation.

Your refund can take up to 2 weeks to be actioned. Once the refund has been actioned it can take 2-5 working days to appear in your bank account as a credit.

Can’t find an Answer?

Delivery & Discounts

We occasionally have sales on our store. Look out for them! The products will contact a sale sign on our ‘Shop’ Page!

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Due to Brexit and Tax issues – We only ship within the UK and Ireland at the moment.

Oh No! We are sorry to hear this. Please fill in our form above and we can get back to you as soon as possible. Thank You for your patience!

Standard Delivery Method –  Royal Mail 48HR & 24HR
All orders placed via Standard Delivery are despatched as per the lead times in there descriptions and
then delivered via Royal Mail 48hr or Royal Mail 24hr depending on the service you have chosen at checkout.